Who is responsible for your data
The owner of the database and data controller is Data Business S.A.C. ("Data Business" or "DB Perú"), Peruvian tax ID (RUC) 20117332714, with registered address at Calle Luis Aldana 314, San Isidro, Lima, Peru.
This policy explains how we process the personal data we receive through www.dbperu.com, in accordance with Peruvian Law No. 29733 on Personal Data Protection and its Regulations.
What data we collect
We only collect the data you send us or that is generated when you browse the site:
- Contact form: full name, company, country, phone, work email and your message.
- Complaints book: name, ID document, address, phone, email, details of a parent or guardian if you are a minor, and the details of your complaint.
- WhatsApp: any data you choose to share when you message us.
- Browsing: technical data such as IP address, browser type and pages visited, through first- and third-party cookies (see "Cookies").
How we use it
- To answer your inquiries and prepare proposals for our products and services.
- To record, handle and respond to complaints filed in the Complaints Book, as required by the Peruvian Consumer Protection Code.
- To measure site usage and campaign performance in aggregate.
- To send you sales information related to your inquiry. You can ask us to stop at any time.
We do not sell or rent your personal data.
Legal basis
We process your data based on the consent you give when you submit the form or contact us. For the Complaints Book, processing is also based on compliance with a legal obligation.
Who we share it with
We rely on service providers that process data on our behalf. Some are located outside Peru, so your data may be transferred internationally:
- FormSubmit (United States): delivers the contact and complaint forms to our inbox.
- Cliengo (Argentina): chat on the Spanish version of the site.
- Google (United States): audience measurement and advertising campaigns.
- Cloudflare (United States): site security and technical statistics.
- Meta / WhatsApp (United States): if you choose to message us on WhatsApp.
We may also share data with competent authorities, such as INDECOPI, when required by law.
How long we keep it
We keep contact data for as long as needed to handle your inquiry and maintain our business relationship, or until you ask us to delete it. Complaints Book records are kept for at least two (2) years, as required by Peruvian regulations.
Your rights
You may exercise your rights of access, rectification, erasure and objection at any time, and withdraw your consent, by writing to ventas@dbperu.com with the subject "Data protection" and a copy of your ID document.
We will reply within the legal deadlines. If you believe your request was not properly handled, you may contact Peru's National Authority for Personal Data Protection (Ministry of Justice and Human Rights).
Cookies
The site uses technical cookies required for it to work and third-party cookies (Google, Cloudflare and, on the Spanish version, Cliengo) for statistics, chat and advertising. You can block or delete them in your browser settings; the site will keep working.
Security
We apply technical and organizational measures to protect your data against loss, misuse or unauthorized access. The site only runs over an encrypted connection (HTTPS), and our information security management follows ISO 27001:2022.
Changes to this policy
We may update this policy to reflect legal changes or changes to our services. The current version is always published on this page with its update date.